REUSE - Admin - Understand User Activity Exporter reports

With the User Activity Exporter, you can download reports about users' actions around the platform. In this guide, we define the terms you’ll see when you are choosing which data to include and when you download the CSV report.

Who can download User Activity Exporter reports?

Site admins

Inside the report

Annotations group a report's columns into sections- Who, What, When, and Where. The What section is highlighted.

Each row in the report lists one activity performed by one user. As you read across the row, you’ll learn who did the activity, what they did, when they did it, and where they did it.

Who: The user ID, First (name), Last (name), Company, and Email columns describe the user who did the activity.

Find more user information by downloading the unique users report. It includes user tags and dimensions (like social links, phone, and address). Match up the email address in both reports to ensure you’re looking at the same user.

What: The Category, Action, and Label columns describe the activity itself. On the rest of this page, we define what you see in those columns so that you can understand what each activity means.
When: The Date/Time column lists the date and time that the activity happened.
Where: The Content ID, Content Name and Content Slug are listed at the end of the row. This is the content page where the activity happened. For example, when a user downloads a resource on a session page, the name of the session is listed. If the activity didn’t happen on a content page, these columns are blank.

How to read the activity definitions in this guide

These definitions focus on the Category, Action, and Label columns in the report.

Words in brackets represent dynamic information that is pulled into your unique report. For example, “[Emoji name]” below might say “Love” in your report. Words without brackets appear as shown.

Contents

Admin
- Analytics
- Viewed
- Saved
Content
- Clicked
- Viewed
- Scheduled
- Unscheduled
- Joined
- Leave
- Chat Message
- Question
- Answer
- Emoji
- Raise Hand
- User Submitted a Review
- Complete
- Like
- Unlike
- Played a Video
- Watched
- Commented
- Analytics
Continuing Education (CE)
Courses and lessons
- Clicked
- View
- Leave
- Enroll
- Unenroll
- Waitlist Add
- Waitlist Remove
- Start
- Complete
- Played a Video
- Watched
- Like
- Unlike
- Earned Credit
- Earned Grade
- Failed
Downloadable resources
- Downloaded
Feed
- Posted
- Commented
- Tag
Forum
Groups
- Viewed
Help Chat
- Open
- Close
Messages and Meetings
Navigation
Notifications
- Viewed
- Clicked
Pages (other than content)
- Viewed
- Leave
Questions
- Answer
Questions (courses)
- Answer
Users
- Create
- User Logged In
- User Logged Out
- Update
- Viewed
- Like
- Unlike
- Upload

Admin

Name in exporter	Definition (The user…)	Category	Action	Label
Analytics	Downloaded a sitewide analytics report (any report where the download button isn’t located on an individual content page).	Admin	Analytics	[Report name]
Viewed	Viewed a page in the site admin dashboard. This means they went to the page and stayed there for any amount of time.	Admin	View	[Name of the tab viewed, such as “Content”]
Saved	Saved changes to a new or existing piece of content or user in the site admin dashboard.	Admin	Save	N/A

Content

This data relates to courses (legacy version) and any other content type. For the current version of courses, see Courses and lessons below.

When different types of sessions are listed as a [content type] in the Category column, they look like this:

Sessions = “OTSession”
In-person sessions = “IRLSession“
Sub-breakouts within a session = “BreakoutOTSession”
One-on-one meetings = “GroupOTSession”

Name in exporter	Definition (The user…)	Category	Action	Label
Clicked	Clicked into content from a module or navigation menu.	Content - [content type]	Click	N/A
Viewed	Viewed a piece of content. This means they went to the content page and stayed there for any amount of time. Note that for sessions, a view is logged no matter the session status (upcoming, past, or live). But a join is also logged when the session is live. This means that you will see both a view line item and a join line item when a user enters a live session or meeting.	Content - [content type]	View	N/A
Scheduled	Added content to their schedule.	Content - [content type]	Schedule	N/A
Unscheduled	Removed content from their schedule.	Content - [content type]	Unschedule	N/A
Joined	Viewed a piece of scheduled content (such as joining a session) between the start and end time.	Content - [content type]	Join	N/A
Leave	Left a piece of content to go to another page on the site or closed the browser window.	Content - [content type]	Leave	N/A
Chat Message	Sent a message in the chat panel.	Content - [content type]	Chat	[Chat message text]
Question	Submitted a Q&A question.	Content - [content type]	Question	[Question text]
Answer	Added an answer to a Q&A question.	Content - [content type]	Answer	[Question text along with the answer text]
Emoji	Clicked a session reaction emoji.	Content - [content type]	Emoji	[Emoji name]
Raise Hand	Raised their hand to ask to speak in a session.	Content - [content type]	Raise Hand	N/A
User Submitted a Review	Reviewed a session or meeting.	Content - [content type]	Review	Rating: [Rating 1-5] / [Review text]
Complete	Clicked the Complete button on a content page.	Content - [content type]	Complete	N/A
Like	Selected the Thumbs up icon on a content page.	Content - [content type]	Like	N/A
Unlike	Deselected the Thumbs up icon on a content page.	Content - [content type]	Unlike	N/A
Played a Video	Clicked play on a video (that doesn’t automatically start) on a content page.	Content - [content type]	Play	N/A
Watched	Watched at least 10% of a live session or at least 10% on-demand video. A new activity is logged for each additional 10%.	Content - [content type]	Watch	N/A
Commented	Left a comment in the comments section on a content page.	Content - [content type]	Comment	[Comment text]
Analytics	Downloaded an analytics report from a content page.	Content - [content type]	Analytics	[Report name]

Continuing Education (CE)

Name in exporter	Definition (The user…)	Category	Action	Label
Earn	Earned CE credits.	Continuing Education	Earn	[Slug of the content that was completed to earn the credit]
Credits Claimed	Claimed CE credits.	Continuing Education	Claim	N/A
Downloaded	Downloaded a CE certificate.	Continuing Education	Download	[Certificate name]

Courses and lessons

This data relates to courses. For the legacy version of courses, see Content above.

For data about questions, see Questions (courses) below.

Name in exporter	Definition (The user…)	Category	Action	Label
Clicked	Clicked into a course from a module or navigation menu.	Content - [content type]	Click	N/A
View	Viewed a course. This means they went to the page and stayed there for any amount of time.	Content - Course	View	N/A
View	Viewed a lesson within a course. This means they went to the page and stayed there for any amount of time.	Content - Lesson	View	N/A
Leave	Left a course to go to another page on the site or closed the browser window.	Content - Course	Leave	N/A
Leave	Left a lesson within a course to go to another page on the site or closed the browser window.	Content - Lesson	Leave	N/A
Enroll	Enrolled in a course.	Content - Course	Enroll	[Course title]
Unenroll	Unenrolled from a course.	Content - Course	Unenroll	[Course title]
Waitlist Add	Added to a course waitlist.	Content - Course	Waitlist Add	[Course title]
Waitlist Remove	Removed from a course waitlist.	Content - Course	Waitlist Remove	[Course title]
Start	Started a course.	Content - Course	Start	N/A
	Started a lesson within a course.	Content - Lesson	Start	N/A
	Started a course (legacy version).	Content - [content type]	Start	N/A
Complete	Clicked the Complete Course button to complete a course.	Content - Course	Complete	N/A
Complete	Clicked the Next Lesson or Finish button to complete a lesson.	Content - Content - Lesson	Complete	N/A
Played a Video	Clicked play on any video (that doesn’t automatically start) on a course page.	Content - Course	Play	N/A
Played a Video	Clicked play on any video (that doesn’t automatically start) on a lesson page.	Content - Content - Lesson	Play	N/A
Watched	Watched at least 10% of a video on a course page. A new activity is logged for each additional 10%.	Content - Course	Watch	N/A
Watched	Watches at least 10% of a video in a lesson. A new activity is logged for each additional 10%.	Content - Content - Lesson	Watch	N/A
Like	Selected the Thumbs up icon on a course.	Content - Course	Like	N/A
Like	Selected the Thumbs up icon on a lesson.	Content - Content - Lesson	Like	N/A
Unlike	Deselected the Thumbs up icon on a course.	Content - Course	Unlike	N/A
Unlike	Deselected the Thumbs up icon on a lesson.	Content - Content - Lesson	Unlike	N/A
Earned Credit	Earned course credits for completing and passing a course.	Content - Course	Earn Credit	[Course title]
Earned Grade	Earned a grade after completing course.	Content - Course	Earn Grade	[Course title]
Earned Grade	Earned a grade after completing a graded lesson.	Content - Content - Lesson	Earn Grade	[Lesson title]
Failed	Failed a course after completing it.	Content - Course	Fail	[Course title]

Downloadable resources

Name in exporter	Definition (The user…)	Category	Action	Label
Downloaded	Downloaded a resource file from a content page.	Download	Download	[File name]

Feed

Name in exporter	Definition (The user…)	Category	Action	Label
Posted	Posted in the feed.	Feed	Post	[Content of the post]
Commented	Commented on a feed post.	Feed	Comment	[Post ID + Comment text]
Tag	The post creator added a tag to a feed post.	Feed	Tag	[Post ID + Tag name]

Forum

Name in exporter	Definition (The user…)	Category	Action	Label
Followed (forum topic)	Followed a forum topic.	Forum	Follow	[Topic title]
Unfollowed (forum topic)	Unfollowed a forum topic.	Forum	Unfollow	[Topic title]
Posted	Posted in the forum.	Forum	Post	[Content of the post]
Commented	Commented on a forum post.	Forum	Comment	[Post ID + Comment text]
Tag	The post creator added a tag to a forum post.	Forum	Tag	[Post ID + Tag name]

Groups

Name in exporter	Definition (The user…)	Category	Action	Label
Viewed	Viewed a group home page.	Cohort	View	N/A

Help Chat

Name in exporter	Definition (The user…)	Category	Action	Label
Open	Opened the Help Chat.	Support Chat	Open	N/A
Close	Closed the Help Chat.	Support Chat	Close	N/A

Messages and Meetings

Name in exporter	Definition (The user…)	Category	Action	Label
Send Invite	Sent a direct message request to another user.	Message	Send Invite	N/A
Receive Invite	Recieved a direct message request from another user.	Message	Receive Invite	N/A
Chat Started	Joined a direct message thread after getting a direct message request.	Message	Chat Started	N/A
Partner Chat Started	An exhibitor joined a direct message thread after getting a direct message request from visitors on their page.	Message	Partner Chat Started	N/A
Meeting Scheduled	Scheduled a meeting with another user.	1-1 Meeting	Meeting Scheduled	N/A
Meeting Scheduled	Scheduled a meeting with an exhibitor on their page.	Partner	Meeting Scheduled	N/A
Joined
Chat Message
Chat Accepted
Declined Chat
Message	Sent a direct message to another user, after the initial message request.	Message	Message	[Message text]
Leave	Declined a direct message request or left an existing direct message conversation.	Message	Leave	N/A

Notifications

Name in exporter	Definition (The user…)	Category	Action	Label
Viewed	Viewed and marked a notification as “read.”	Notification	View	[Content of the notification]
Clicked	Clicked an item in the notification inbox.	Notification	Click	[Content of the notification]

Pages (other than content)

Name in exporter	Definition (The user…)	Category	Action	Label
Viewed	Viewed a page other than content, such as the home page. This means they went to the page and stayed there for any amount of time.	Page	View	N/A
Leave	Viewed a page other than content, such as the home page, and then left the page.	Page	Leave	N/A

Questions

This data relates to questions within courses (legacy version) and any other content type. It doesn’t relate to the current version of courses.

Name in exporter	Definition (The user…)	Category	Action	Label
Answer	Answered a question on a piece of content or in a session poll.	Question - Fill in the Blank	Answer	[Answer text]
		Question - Multiple Choice	Answer	[Answer text]
		Question - Order	Answer	N/A
		Question - Poll	Answer	[Answer text]
		Question - Rating	Answer	N/A
		Question - Select Many	Answer	[Response text]

Questions (courses)

This data relates to questions within courses. See Questions above for the legacy version of courses.

Name in exporter	Definition (The user…)	Category	Action	Label
Answer	Answered a question in a course.	Question - Fill in the Blank	Answer	[Answer text]
		Question - Multiple Choice	Answer	[Answer text]
		Question - Ranking	Answer	N/A
		Question - Poll	Answer	[Answer text]
		Question - Rating	Answer	N/A

Users

Name in exporter	Definition (The user…)	Category	Action	Label
Create	Created their user account.	User	Create	N/A
User Logged In	Logged in.	User	Log In	N/A
User Logged Out	Logged out.	User	Log Out	N/A
Update	Updated their personal profile.	User	Update	N/A
Viewed	Viewed a user’s profile. This means they went to the page and stayed there for any amount of time.	User	View	N/A
Like	Added a user to My Contacts.	User	Like	N/A
Unlike	Removed a user from My Contacts.	User	Unlike	N/A

Inside the report

How to read the activity definitions in this guide

Admin

Analytics

Viewed

Saved

Content

Clicked

Viewed

Scheduled

Unscheduled

Joined

Leave

Chat Message

Question

Answer

Emoji

Raise Hand

User Submitted a Review

Complete

Like

Unlike

Played a Video

Watched

Commented

Analytics

Continuing Education (CE)

Earn

Credits Claimed

Downloaded

Courses and lessons

Clicked

View

Leave

Enroll

Unenroll

Waitlist Add

Waitlist Remove

Start

Complete

Played a Video

Watched

Like

Unlike

Earned Credit

Earned Grade

Failed

Downloadable resources

Downloaded

Feed

Posted

Commented

Tag

Forum

Followed (forum topic)

Unfollowed (forum topic)

Posted

Commented

Tag

Groups

Viewed

Help Chat

Open

Close

Messages and Meetings

Send Invite

Receive Invite

Chat Started

Partner Chat Started

Meeting Scheduled

Joined

Chat Message

Chat Accepted

Declined Chat

Message

Leave

Navigation

Notifications

Viewed

Clicked