The Basic Analytics page has three tabs: Happening Now, Examine Your Data, and User Activity Exporter, each tailored to offer distinct advantages for administrators. In this guide, we'll focus on the User Activity Exporter tab, a powerful tool allowing admins to refine site data by Time frame, Dates, and Activity types. As well as how to Generate and Download precise user activity reports using these filters. Learn more about using the Happening Now tab. Learn more about using the Examine Your Data tab.
Please note that all existing analytics pages and reports are still available. This page is an addition to existing reports.
1. Choose a timeframe for the data you'd like to export
Choose the time frame for the data you want to analyze and export. Select from pre-defined options such as Today, Yesterday, Last 7 Days, Last 30 Days, Last 90 Days, or Year to Date. Alternatively, you can specify a custom time frame by entering specific start and end dates in those fields.
2. Filter the user activity results
Filter member activity results based on different activity types. Utilize the dropdown menu to select activity labels corresponding to the actions you want to analyze.
These are all of the available Activity and Action Labels (click to expand):
User Activity and Action Labels (click to expand)
Activity drop-down Label
Activity/Action Type
Category
Chat Q&A
Answer
Content
Answered a question
Question
Chat message
Chat
Clicked
Click
Attended Live Session
Join
Chat Message (Mod Pane)
Mod
Watched Video
Play
Submitted Review
Review
User Clicked Navigation
Route
Scheduled
Schedule
Unscheduled
Unschedule
Watched Live Session
Watched
Credits Claimed
Claim
Continuing Education
Commented
Comment
Content, Forum, Feed
Viewed
View
Content, Notification, Page, User
Downloaded
Download
Download
Followed (Forum Topic)
Follow
Forum
Liked a Post
Like
Forum, Feed
Posted
Post
Replied
Reply
Chat Started
Chat started
Message
Partner Chat Started
Partner chat started
Private Message
Message
Opened Chatbot
Join
Support Chat
User Logged-in
Log In
User
3. Process your request and download your report!
Select the Generate Report button after specifying your criteria (a spinner will indicate that your results are being processed).
Once the report is fully generated, the download button will become available
Select the download button when the report is ready to retrieve your report.
Regardless of the chosen activity or action label(s), all reports will hold the same information (click the expand):
Generated report details (click to expand)
Column Item
Column item information
User ID
The ID associated with the users account
First Name
The user's first name
Last Name
The user's last name
Company
The company the user works for or is associated with
Email
The user's email
User Points
User’s activity points earned
Date Created
the date the user was created
Date Last Login
The users’s Last login timestamp
Tags (non-preferred)
The user’s Non-declared tags
Tags (preferred)
The user’s declared tags
Category
The type of activity or action.
Content
Continuing Education
Forum
Feed
Notification
Page
User
Message
Support Chat
Action
the action taken by the user.
This is usually how you prefiltered the report through the activity to action drop-down, but it also distinguishes what activity or action was taken when you have chosen all or multiple in your filter for the report.
Viewed
Joined
Leave
Chat Q&A
Answered a question
Chat message
Clicked
Attended Live Session
Chat Message (Mod Pane)
Watched Video
Submitted Review
Scheduled
Unscheduled
Credits Claimed
Commented
Viewed
Downloaded
Followed (Forum Topic)
Unfollowed (Forum Topic)
Posted
Reply
Chat Started
Partner Chat Started
Private Message
Opened Chatbot
User Logged-in
Declined Chat
Kicked
Banned
Start
Complete
Emoji
Like
Unlike
Raised Hand
Label
Name of content
DateTime
Date and Timestamp of the activity or action
Metric
User Agent
Browser/Device info
Contentid
The ID associated with the content
Content Name
The name of the content
Content Slug
The slug for the content
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